RESPONSIBLE GAMBLING POLICY
Last Updated: March 14, 2025
1. INTRODUCTION
KingSport Australia ("KingSport," "we," "our," or "us") is committed to promoting responsible gambling and providing our customers with a safe, fair, and enjoyable betting environment. We believe that gambling should be an entertaining recreational activity, not a source of financial hardship or personal distress.
This Responsible Gambling Policy outlines our approach to responsible gambling and the measures we have implemented to help prevent and minimize gambling-related harm. It forms part of our Terms and Conditions and applies to all customers using our services.
2. OUR COMMITMENT
KingSport is committed to:
- Promoting responsible gambling practices
- Providing information, tools, and resources to help customers make informed decisions about their gambling
- Preventing underage gambling
- Supporting customers who may be experiencing gambling-related harm
- Training our staff to recognize signs of problem gambling and respond appropriately
- Complying with all applicable laws, regulations, and industry codes of practice related to responsible gambling
3. RESPONSIBLE GAMBLING TOOLS
We offer a range of tools to help our customers control their gambling:
3.1 Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account. Once set, these limits cannot be increased without a cooling-off period of at least 24 hours.
3.2 Betting Limits
You can set limits on the amount you can bet within a specified time period.
3.3 Loss Limits
You can set limits on the amount you can lose within a specified time period.
3.4 Session Time Limits
You can set limits on how long you can be logged into your account in a single session. When the limit is reached, you will be automatically logged out.
3.5 Reality Checks
You can enable notifications that will appear at regular intervals during your betting sessions, displaying information about the time spent and your net position (winnings or losses).
3.6 Account History
You can access your complete betting history, including deposits, withdrawals, bets, and results, allowing you to track your gambling activity over time.
3.7 Self-Assessment
We provide a self-assessment tool to help you evaluate your gambling behavior and identify potential risks.
To access these tools, please visit the "Responsible Gambling" section in your account settings.
4. SELF-EXCLUSION
4.1 Temporary Self-Exclusion
You can temporarily exclude yourself from our platform for a period of 3, 6, or 12 months. During this period, you will not be able to access your account or place bets, and we will remove you from our marketing communications.
4.2 Permanent Self-Exclusion
You can permanently exclude yourself from our platform. This will result in the closure of your account, and you will not be able to open a new account in the future.
4.3 Take a Break
If you need a short break from gambling, you can use our "Take a Break" feature to temporarily deactivate your account for a period of 24 hours up to 30 days.
4.4 BetStop - National Self-Exclusion Register
BetStop is a free national service that allows you to self-exclude from all licensed online and telephone wagering services in Australia in one simple process. Self-exclusion periods range from 3 months up to a lifetime.
To register with BetStop, visit www.betstop.gov.au.
To initiate self-exclusion on our platform, please visit the "Responsible Gambling" section in your account settings or contact our Customer Support team.
5. IDENTIFYING PROBLEM GAMBLING
Problem gambling is characterized by difficulties in limiting time and/or money spent on gambling, which leads to adverse consequences for the gambler, others, or the community.
Signs that may indicate problem gambling include:
- Spending more time or money on gambling than you can afford
- Finding it difficult to stop or control your gambling
- Gambling to escape from problems or to relieve feelings of anxiety or depression
- Lying to family members or others about how much you gamble
- Chasing losses by continuing to gamble when losing
- Gambling causing financial problems
- Borrowing money or selling assets to fund gambling
- Neglecting work, education, or family commitments due to gambling
- Becoming irritable or restless when trying to cut down on gambling
- Gambling larger amounts of money to feel the same level of excitement
If you recognize any of these signs in your gambling behavior, we encourage you to seek help using the resources provided in Section 7 of this policy.
6. PROTECTION OF MINORS
KingSport is committed to preventing underage gambling. It is illegal for individuals under the age of 18 to gamble in Australia, and we have implemented the following measures to prevent minors from accessing our services:
- Age verification procedures during account registration
- Identity verification checks
- Strict enforcement of age limits
- Clear messaging about age restrictions on our platform
If we discover that a customer has provided false information about their age or that a minor has gained access to our platform, we will immediately close the account and forfeit any funds in accordance with our Terms and Conditions.
7. SUPPORT SERVICES
If you or someone you know is experiencing problems with gambling, we encourage you to seek assistance from the following support services:
7.1 National Gambling Helpline
Phone: 1800 858 858
Website: www.gamblinghelponline.org.au
Available 24/7 for free, confidential support, information, and counseling.
7.2 Gamblers Anonymous Australia
Website: www.gansw.org.au
7.3 Financial Counselling Australia
Phone: 1800 007 007
Website: www.financialcounsellingaustralia.org.au
7.4 BetStop - National Self-Exclusion Register
Website: www.betstop.gov.au
7.5 State and Territory-Specific Services
8. STAFF TRAINING
All KingSport staff receive training on responsible gambling as part of their induction and ongoing professional development. This training includes:
- Understanding what constitutes responsible gambling
- Recognizing signs of potential problem gambling
- Knowledge of our responsible gambling tools and features
- Procedures for assisting customers who may be experiencing gambling-related harm
- Information about support services available to customers
9. RESPONSIBLE MARKETING
KingSport is committed to marketing our services in a socially responsible manner. Our marketing and advertising practices:
- Do not target individuals under the age of 18
- Do not misrepresent the chances of winning or financial gain
- Do not suggest that gambling is a way to solve financial problems
- Do not encourage excessive or risky gambling behavior
- Include responsible gambling messages and information about support services
- Comply with all applicable advertising codes and regulations
10. REVIEW AND IMPROVEMENT
We regularly review and evaluate our responsible gambling measures to ensure they are effective and meet industry best practices. We welcome feedback from our customers and stakeholders to help us continually improve our approach to responsible gambling.
11. CONTACT US
If you have any questions or concerns about our Responsible Gambling Policy or need assistance with our responsible gambling tools, please contact our Customer Support team:
- Email: support@kingsport-au.com
- Phone: 1300 238 670
- Live Chat: Available 24/7 on our website