PRIVACY POLICY

1. INTRODUCTION

KingSport Australia (referred to as "KingSport," "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you use our website (kingsport-au.com), mobile applications, and related services (collectively, the "Service").

By accessing or using our Service, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect the following types of personal information:

• Identification Information: Name, date of birth, contact details (including email address, phone number, and residential address), and identification documents.
• Account Information: Username, password, account preferences, and security questions/answers.
• Financial Information: Bank account details, credit/debit card information, transaction history, and betting activity.
• Verification Information: Copies of identification documents (such as driver's license, passport, or utility bills) required for identity verification.
• Communication Information: Information provided in communications with us, including customer support inquiries, feedback, and surveys.

2.2 Technical Information

We automatically collect certain technical information when you use our Service, including:

• Device Information: Device type, operating system, browser type, screen resolution, and other device specifications.
• Usage Information: Pages visited, time spent on pages, referring website addresses, and other browsing behavior.
• Location Information: General location information based on IP address.
• Log Information: IP addresses, access times, and error logs.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

3. HOW WE COLLECT INFORMATION

We collect personal information through various methods, including:

• Direct Collection: Information you provide when you register an account, make a deposit, place a bet, update your profile, or communicate with our customer support.
• Automated Collection: Information collected automatically through your use of our Service, such as cookies, web beacons, and similar technologies.
• Third-Party Sources: Information from third-party sources, such as identity verification services, credit reference agencies, fraud prevention agencies, and other betting operators for the purposes of identity verification, fraud prevention, and compliance with regulatory requirements.

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Provision of Services

• To create and manage your account
• To process your deposits, withdrawals, and bets
• To provide customer support and respond to your inquiries
• To notify you about changes to our Service
• To calculate and pay your winnings

4.2 Compliance with Legal Obligations

• To verify your identity and age
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• To detect and prevent fraudulent activities
• To comply with responsible gambling requirements
• To respond to legal requests and prevent harm

4.3 Legitimate Business Interests

• To improve and optimize our Service
• To conduct research and analysis
• To develop new products and services
• To maintain the security and integrity of our Service
• To protect our legal rights and interests

4.4 Marketing and Communications

• To send you promotional offers, newsletters, and other marketing communications
• To personalize your experience and provide tailored content
• To conduct surveys and collect feedback

You can opt out of receiving marketing communications at any time by adjusting your account preferences or using the unsubscribe function in our emails.

5. INFORMATION SHARING AND DISCLOSURE

We may share your personal information with the following recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors and financial institutions
• Identity verification services
• Cloud hosting and storage providers
• Customer support services
• Marketing and analytics providers

These service providers are contractually obligated to protect your information and can only use it for the specific purpose of providing services to us.

5.2 Regulatory Authorities

We may disclose your information to regulatory authorities, law enforcement agencies, or government bodies:

• To comply with legal obligations
• To respond to lawful requests for information
• To report suspicious betting activity
• To assist with investigations or enforcement actions

5.3 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention periods are determined based on:

• The length of time needed to provide our services to you
• Legal obligations, such as anti-money laundering regulations, which may require us to retain information for a minimum of seven years
• Limitation periods for legal claims
• Guidance from relevant regulatory authorities

When your information is no longer needed, we will securely delete or anonymize it.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of sensitive information
• Secure socket layer (SSL) technology
• Firewall protection
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we are committed to protecting your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

8.1 Access and Portability

You have the right to access the personal information we hold about you and to request a copy of your information in a structured, commonly used, and machine-readable format.

8.2 Correction

You have the right to correct inaccurate or incomplete information about you.

8.3 Deletion

You have the right to request the deletion of your personal information in certain circumstances, subject to legal retention requirements.

8.4 Restriction and Objection

You have the right to restrict the processing of your information and to object to the processing of your information based on our legitimate interests.

8.5 Withdrawal of Consent

You have the right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

9. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to collect information about your browsing activities and to provide you with a better experience when using our Service. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Service
• Improve our Service based on your behavior
• Provide personalized content and advertising
• Maintain the security and integrity of our Service

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

10. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your information across borders, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries recognized as providing an adequate level of legal protection
• Implementing standard contractual clauses approved by relevant regulatory authorities
• Ensuring that recipients of your information agree to protect it as required by applicable law

11. CHILDREN'S PRIVACY

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page.

We encourage you to review the Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@kingsport-au.com
• Phone: 1300 238 670
• Mail: Privacy Officer, KingSport Australia, P.O. Box 123, Darwin, NT 0800, Australia

We will respond to your inquiry as soon as reasonably possible.